Net Planner

Issue:

I want to control and customise where my calls are directed to at different times and instantly receive notification of messages through one online management system

Our solution:

Net-Planner allows you to take control of all your inbound calls with 1 simple effective solution. Our inbound call management solution ensures that you don't miss a single call wherever you are, guaranteeing business efficiency and an enhanced customer experience. You can personalise the system and even change where you want your calls diverted to, all via a simple web interface.

You can: 

  • Change your opening and closing times for individual days. 
  • Control which number your calls are directed to both in and out of hours. 
  • Set your daily hours of operation via the web over 3 'timezone' settings per day. 
  • Back up each divert plan to the Midus 'Voicemail to e-mail' service. 
  • Choose two 'Out of Hours' number options providing call overflow. 
  • Set back up for the 'Out of Hours' diverts to the Midus' Voicemail to email' service. 
  • Benefit from the in-built disaster recovery capability.